Privacy Policy

Last updated: April 2026

1. Introduction

JAMES HARRY TEMPLE LTD ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company: JAMES HARRY TEMPLE LTD, Company No. 17107868
Address: 28 Willow Avenue, Bradford, BD2 1LS, United Kingdom
Email: [email protected]
Phone: +44 7474 782045

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Full name
Email address
Phone number
Company name
Collection and delivery addresses
Details about your shipment or delivery requirements
Technical data such as IP address, browser type, and device information (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your quote requests and enquiries
To provide our courier and freight forwarding services
To communicate with you about your orders and deliveries
To send you relevant service information (only with your consent)
To improve our website and services
To comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent — when you submit a contact or quote form
Contract — to fulfil our service obligations
Legitimate interest — to improve our services and communicate with potential clients
Legal obligation — to comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

Carrier partners and courier networks (to fulfil deliveries)
IT service providers (hosting, email services)
Legal or regulatory authorities (when required by law)

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Quote enquiry data is retained for up to 24 months. Service-related records are retained for up to 7 years in line with legal requirements.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for full details.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.