Terms & Conditions

Last updated: April 2026

1. Definitions

"JAMES HARRY TEMPLE LTD", "we", "us", "our" refers to JAMES HARRY TEMPLE LTD, a company registered in England and Wales (Company No. 17107868), with its registered address at 28 Willow Avenue, Bradford, BD2 1LS, United Kingdom.

"Client", "you", "your" refers to any individual or business engaging our services.

"Services" refers to the courier, delivery, freight forwarding, and customs clearance services provided by JAMES HARRY TEMPLE LTD.

2. Services

JAMES HARRY TEMPLE LTD provides courier, parcel delivery, pallet delivery, road freight, international freight forwarding, and customs clearance services. All services are subject to availability and confirmation by our team.

Service descriptions and indicative pricing on our website are provided for guidance only. Final pricing is confirmed on a per-enquiry basis after reviewing your specific requirements.

3. How to Place an Order

Orders are placed by submitting a quote request through our website contact form, by email to [email protected], or by calling +44 7474 782045. An order is confirmed only when we issue a written quote and you accept it.

4. Pricing & Payment

All prices are quoted in British Pounds Sterling (GBP) unless otherwise stated.
Prices quoted are exclusive of VAT unless specifically stated otherwise.
Payment is due as per the terms stated on your invoice. Standard payment terms are 14 days from invoice date.
We reserve the right to charge interest on overdue invoices at the statutory rate.

5. Delivery & Fulfilment

We arrange collection and delivery through our carrier network. Delivery timescales are estimated and not guaranteed unless explicitly stated in the quote. We will make every reasonable effort to meet agreed timeframes.

You are responsible for ensuring that goods are properly packaged and labelled. We are not liable for damage caused by inadequate packaging.

6. Cancellation & Refund Policy

You may cancel an order free of charge if collection has not yet taken place.
Once goods have been collected, cancellation may be subject to a fee to cover costs already incurred.
If we are unable to fulfil a confirmed order due to circumstances within our control, we will offer a full refund or an alternative delivery arrangement.
Refund requests should be directed to [email protected] within 14 days of the issue.

7. Liability

All goods in transit are covered by our standard carrier liability insurance. Additional insurance cover can be arranged upon request at an extra cost.

Our liability for loss or damage to goods is limited to the lesser of the declared value of the goods or the maximum liability as per the Road Haulage Association (RHA) Conditions of Carriage or applicable international convention.

We are not liable for indirect or consequential losses, including loss of profit, arising from delayed or failed deliveries.

8. Prohibited Items

We do not transport the following items:

Hazardous, flammable, or explosive materials (unless pre-agreed with appropriate documentation)
Illegal substances or contraband
Live animals
Currency, precious metals, or jewellery (unless pre-agreed and insured)
Perishable goods (unless pre-agreed with appropriate handling)

9. Customs & International Shipments

For international deliveries, the client is responsible for providing accurate customs documentation. Any duties, taxes, or charges imposed by customs authorities in the destination country are the client's responsibility unless otherwise agreed in writing.

10. Complaints & Dispute Resolution

If you are dissatisfied with our service, please contact us at [email protected] or call +44 7474 782045. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated terms.